The answer varies depending on the type of device and interface. What happens if I change copier/MFD/printer brands? embedded solutions on their device) or partner with a PaperCut ASC to deliver a complete solution under one roof. VARs usually have in depth knowledge of the local region, and will work with your business to either supply a limited PaperCut MF option (e.g. Typically they are a printer or copier vendor-aligned organization such as copier/printer supplier, reseller, or MPS provider. Skilled in both software and hardware, and focused on providing the right solution for you.Ī value added resellers (VAR) is typically a company “in the trade” where PaperCut MF forms an integral part of their solutions offerings.Experienced and technically proficient - Our ASCs have been in the copier control industry for many years.Vendor Independent - our ASCs don’t sell MFDs, and so remain focused on your solution.We carefully select ASCs based on a set of criteria that carefully match PaperCut’s own business approach: These experts are best thought of as local PaperCut specialists. What is the difference between an ASC and VAR?Īn authorized solution center (ASC) is our most qualified reseller level. Determination of whether you should take up these services is yours, however we can advise as needed on the value our Authorized Partners bring.” In some cases, resellers and Authorized Partners may offer additional value-added support or professional services. So, while M&S’s not compulsory, it’s pretty important and highly recommended! And if you’re using add-on services such as Scan to Cloud Storage and OCR, M&S is required to activate these services. Also, active M&S is required for any additions to an existing PaperCut MF license. Similarly, compatibility with future driver or operating system updates cannot be guaranteed. The less-short answer: If you opt to discontinue Maintenance & Support after the first year (or any subsequent year for that matter), you won’t have access to any further upgrades. Maintenance & Support (M&S) is mandatory for the first year and strongly advised for subsequent years. No question is too small! As part of an active M&S, you also get access to subscription based features such as Scan to Cloud Storage. With that year subscription of M&S, you get every version upgrade included in the year, and phone, email, and chat support. Sometimes the firmware level requirement in your MFD changes in the first year). This ensures your peace of mind that your installation will be well looked after - even if something happens outside our direct control. “Due to the added cost and complexity to offer and supply PaperCut MF with either hardware or embedded we’ve found it necessary to include the first year’s Maintenance & Support with each PaperCut MF license. Is PaperCut MF Maintenance & Support mandatory?
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